How Large Organizations are Restructuring End-User Services
Unisys, April 18, 2007
In most large organizations today, when technology
doesn’t work, the end-user’s performance suffers, and the
organization is increasingly at risk. In nearly three-quarters of
large organizations (> $1 billion in revenue) that participated
in the Unisys End-User Services Research Study, 90% of the
end-users use at least one digital device that is supported
by the IT function. When the technology doesn’t work, or
the end-user doesn’t know how to use it, performance levels
are significantly impacted, as many client-facing functions
(sales, customer service, field repair, marketing, accounts
receivable, etc.) now depend heavily on technology.
>> View Article | created on: 04/18/2007
